What To Expect
When you Arrive
Go to reception; you will be asked to complete a registration form with your personal details and information about the problem you would like help with. You will be given a queue number and asked to wait in the waiting room until your number is called by an Advisor.
An Advisor will call you in turn for an initial interview, which will take no more than 10 minutes. This 'triage' or 'gateway assessment' enables us to understand the nature of the problem and determine how we can best help you. At the end of the initial interview we will do one of the following:
- Provide you with written information to help explain and solve your problem
- Suggest you see one of our general advisors (see the next section)
- Suggest an appointment with one of our specialist advisors for Debt, Welfare Benefits, Employment, Immigration & Housing
- Direct you to an agency specialising in your type of problem
- Suggest you contact a solicitor - we have a list of solicitors
After the initial interview/assessment, we may suggest an interview with another Advisor better equipped to deal with your problem. Unfortunately we only have limited number of volunteer advisers on duty each day so during busy times you may have to wait to be seen. If you are unable to wait then advice can be obtained on-line from www.adviceguide.org.uk.
Specialist caseworker or Solicitor Appointments
After the initial interview, we may suggest an interview with a specialist adviser. These are usually within a couple of days, but sometimes because of high demand this may take longer. If the problem has a time limit or deadline we will provide an urgent appointment.
The issues covered by specialist caseworkers:
- Welfare Benefits
For complex Housing issues we will make you an appointment with our Housing partners - David Gray Solicitors.