To have a positive effect on the quality of people's lives in South Tyneside by ensuring they have equality of access to an effective advice, information and advocacy service.
To empower people so they are better able to deal with problems or queries which may arise in their lives and to continually improve our services to them.
Campaigning for Change
We record and monitor every enquiry brought to us by our service users. We use this extensive information to influence policies both locally and nationally to try to prevent similar problems happening to other people.
The information is always anonymous unless clients give permission for their names to be used.